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EV Charging Information And Operation

  • What are the Different Levels of EV Charging

    Electric Vehicle (EV) charging is categorized into three levels, each varying in charging speed and power delivery. Here’s a brief overview:

    1. Level 1 Charging
    Power Supply: Standard 120V AC household outlet.
    Charging Speed: Slowest, typically providing about 2 to 5 miles of range per hour of charging.
    Ideal For: Overnight charging at home or top-ups at work.
    2. Level 2 Charging
    Power Supply: 240V AC, similar to what large appliances in homes use.
    Charging Speed: Much faster than Level 1, offering about 10 to 60 miles of range per hour.
    Ideal For: Daily use, home charging installations, public charging stations, workplaces, and some destination locations like hotels.
    3. Level 3 Charging (Also known as DC Fast Charging or DCFC)
    Power Supply: 480V DC or higher.
    Charging Speed: The fastest available, capable of adding 60 to 80 miles of range in just 20 minutes under optimal conditions.
    Ideal For: Quick top-ups, long-distance travel, and commercial fleet charging.

    Each level has its own set of requirements for installation and use, and the suitable level may vary depending on individual needs and vehicle specifications.

  • Can EVectriFi stations withstand the weather/rain?

    Robust and Weather-Resilient Design

    EVectriFi’s charging stations are engineered to endure various weather conditions, ensuring reliability and safety. Here’s what you need to know:

    NEMA 3R Rating
    – Weatherproof Standards: All EVectriFi charging stations are a minimum of NEMA 3R rated.
    – Resilience Features: This rating signifies that our stations are designed to provide protection against falling rain, sleet, snow, and external ice formation.
    – Outdoor Suitability: They are suitable for both indoor and outdoor use, offering flexibility in placement and installation.

    All-Weather Operation
    – Consistent Performance: The stations are built to perform consistently and safely, regardless of the weather conditions.
    – Enhanced Durability: Their robust construction means they can withstand harsh weather, including heavy rain and snow.

    Safety and Reliability
    – Regular Maintenance: Regular checks and maintenance ensure the stations remain in top condition.
    – Certified Protection: The NEMA 3R rating is part of our commitment to providing high-quality, dependable charging solutions.


    Whether you’re charging in bright sunshine or during a rainstorm, you can trust EVectriFi stations to provide safe, reliable service.

  • How does EVectriFi Charging Stations connect to the internet?

    Diverse and Reliable Connectivity Options

    EVectriFi charging stations are equipped with multiple internet connectivity options to ensure consistent and uninterrupted service. Here’s how they stay connected:

    WiFi Connectivity
    – Wireless Access: Charging stations can connect to the internet via WiFi, offering a convenient and easy setup in areas with existing wireless networks.

    Ethernet Connection
    – Wired Reliability: For locations with wired internet infrastructure, EVectriFi stations can be connected via Ethernet, ensuring a stable and fast connection.

    4G LTE Cellular Signal
    – Cellular Network: In areas where WiFi or Ethernet is not feasible, the stations can utilize a 4G LTE cellular signal for connectivity.
    – Wide Coverage: This option broadens the scope of where our stations can be effectively placed and operated, ensuring connectivity even in remote locations.

    Seamless Operation
    – Uninterrupted Service: With these diverse connectivity options, you can be assured of continuous access and monitoring of your charging sessions.
    – Remote Management: These connections enable remote management and real-time updates, enhancing your charging experience.


    Whether connected through WiFi, Ethernet, or 4G LTE, EVectriFi stations are designed to maintain a reliable internet connection, ensuring efficient operation and user convenience.

  • Do I need to create an account to use an EVectriFi Charger?

    Account Creation: Not Mandatory
    – Using an EVectriFi public charging station is accessible to everyone, with no mandatory account creation required. Here’s what you need to know:

    Charging Without an Account
    – Payment Options: You can pay for the charging session directly at the station, either by credit card or other available payment methods.
    – Accessibility: Ideal for occasional users or visitors who prefer not to register.

    Benefits of Using the EVectriFi App with an Account
    – Enhanced Features: While an account is not necessary, registering and using the EVectriFi App unlocks numerous additional features.
    – Real-Time Updates: Receive updates on your charging status.
    – Remote Control: Manage your charging session remotely.
    – History & Analytics: View your charging history and usage analytics.
    – Personalized Experience: Enjoy a more tailored charging experience with preferences and recommendations.

    Creating an Account
    – Easy Setup: If you choose to create an account, the process is straightforward and can enhance your charging experience.


    Whether you choose to use our services as a guest or take full advantage of the EVectriFi App, we aim to provide a seamless and efficient charging experience.

  • How do I start a charging session?

    Starting an EV charging session at our stations is straightforward and can be done in three convenient ways:

    1. Using a Credit Card
    Step 1: Tap the screen on the charging station and select the port you wish to use.
    Step 2: Choose the ‘Credit Card’ option. Once the credit card machine is activated, swipe your card.
    Step 3: Follow the on-screen prompts until your card is accepted.
    Step 4: Plug the charging cord into your car. The session will start automatically.
    2. Through the Mobile App
    Step 1: Ensure you have downloaded our mobile app.
    Step 2: On the app, select the port you wish to use.
    Step 3: Scan the QR code displayed on the charging station’s screen using your mobile app.
    Step 4: Connect the charging cord to your car.
    Step 5: Click ‘Start Session’ on the mobile app.
    3. Using an RFID Card
    Step 1: Tap the screen and select the desired charging port.
    Step 2: Tap your RFID card against the designated area on the charger.
    Step 3: Connect your car to the charging station. The session will commence automatically.
    For any further assistance or inquiries, please contact our support team.

  • Which Electric Vehicles are compatible with EVectriFi charging stations?

    Universal Compatibility with Level 2 Chargers

    EVectriFi charging stations are designed to accommodate a wide range of electric vehicles. Here’s what you need to know about compatibility:

    Standard J1772 Plug
    – Broad Compatibility: EVectriFi Level 2 Chargers work with all electric vehicles that use the US standard J1772 plug.
    – Versatility: This includes a vast majority of EV models available on the market, ensuring most EV drivers can charge their vehicles at our stations.

    Tesla Vehicles
    – Tesla Adapter Use: Tesla owners can easily charge their cars at EVectriFi stations by using a Tesla adapter.
    – Simple Process: This adapter connects the Tesla charging port to the J1772 plug, making it straightforward and convenient for Tesla drivers.

    Ensuring Compatibility
    – Vehicle Manual Check: We recommend checking your vehicle’s manual to confirm the type of charging connector it uses.
    – Support Assistance: If you’re unsure about compatibility, our support team is available to assist you.


    EVectriFi charging stations aim to provide accessible and convenient charging solutions for a diverse range of electric vehicles, ensuring most EV drivers can charge their vehicles without hassle.

  • How much time do I need to charge my car?

    The time it takes to charge an electric vehicle (EV) can vary significantly based on several factors. Here’s a general guide:

    1. Type of Charger Used
    – Level 1 Chargers (Standard 120V outlet): The slowest, typically taking overnight to a full day to fully charge a depleted battery.
    – Level 2 Chargers (240V outlet): Faster, generally requiring 4 to 6 hours for a full charge.
    – Level 3 Chargers (DC Fast Chargers): The quickest, capable of charging most EVs to about 80% in as little as 30 minutes to an hour.

    2. Battery Size and State
    – Larger Batteries: Larger battery capacities found in some EVs will take longer to charge.
    – State of Charge: The time needed also depends on how depleted the battery is when you begin charging.

    3. Vehicle’s Charging Capacity
    – Onboard Charger Limits: Each vehicle has a maximum charging rate, which can limit how fast the battery can be charged, regardless of the charger’s speed.

    4. External Factors
    – Temperature: Extreme temperatures can affect charging speed.
    – Charger Availability: The number of EVs waiting to charge can also impact your wait time at public charging stations.

    Estimating Charging Time
    – General Rule of Thumb: A typical EV with a 60 kWh battery and a 50 kW fast charger can go from 20% to 80% in about 40 minutes.
    – Specific Times: For precise times, consult your vehicle’s manual or use the EVectriFi app for estimates based on your car model and charger type.


    Remember, the above times are estimates and can vary. For more personalized information, refer to your vehicle’s user manual or use our EVectriFi app to get charging time estimates specific to your vehicle.

  • How many amps does your home charging station really need?

    Most electric and plug-in hybrid vehicles available today can only accept a maximum of 16 to 32-amps, while charging on a level 2, 240-volt charging station. However, there are charging stations available today that can deliver more power, even though very few electric vehicles can accept it.
    That can be confusing to some consumers shopping for a charging station, so let’s take a closer look at what the difference between a 30-amp unit and one that can deliver 40-amps.
    The average daily distance North Americans drive is between 26-31 miles. For electric vehicles, this requires about 10 kWh of electricity (Most EVs average between 3 & 4 miles per kWh. Charging an EV at 40 A (9.6 kW) means it will take a little more than one hour to charge to the minimum required daily amount, compared to 1 hour and 20 minutes at 30 A (7.2 kW).
    Since most EV drivers charge overnight, this is not a significant difference, especially when the car stays plugged in for 8 to 10 hours. Another factor to consider is the initial cost to power a 40A EVSE vs a 30A EVSE can be very substantial. That’s because the entire circuit needs to use a thicker wire, and the circuit breaker needed is more expensive. Plus, many residential electrical systems do not have the spare electrical capacity to add a 40A charger, since it requires a 50-amp dedicated circuit.
    As the auto industry increasingly shifts to EVs, combined with the fact that the average family owns two vehicles, it is probable that two EVSEs per household will soon be the norm. Even if the present capacity allows starting with a 40A EVSE, it will certainly be a challenge for any household to add a second one in the future. Two 30A power sharing-enabled units (drawing a combined maximum of 32A) to charge two family EVs is more cost-efficient than to have to swap the charging connector from one vehicle to another every evening.

Pricing And Payments

  • Which payment methods are accepted by the charging stations?

    Diverse and Convenient Payment Options

    EVectriFi charging stations offer a variety of payment methods to cater to the diverse preferences of our users. Here’s a breakdown of the available options:

    Payment via the EVectriFi App
    – Mobile App Payment: For a seamless and quick payment experience, users can pay directly through the EVectriFi app.

    Credit Cards
    Accepted Credit Cards: We accept major credit cards including:
    – American Express
    – Visa
    – Discover
    – MasterCard

    Mobile Wallets
    Digital Convenience: For users preferring contactless payments, our stations support:
    – Apple Pay
    – Samsung Pay
    – Google Pay

    Debit Cards
    – Visa and Mastercard Debit Cards: These are also accepted, providing an alternative for those who prefer using debit cards.

    Ensuring Ease of Payment
    – User-Friendly: Our aim is to make the payment process as easy and convenient as possible.
    – Secure Transactions: All transactions are processed securely, ensuring your financial information is protected.


    Whether you prefer paying through the app, using credit/debit cards, or opting for mobile wallet services, EVectriFi charging stations are equipped to accommodate your needs.

  • How is charging pricing determined?

    Location-Based Pricing Structure

    At EVectriFi, we understand that transparent and fair pricing is crucial for our customers. Here’s how we determine the pricing for charging:

    Variable Pricing
    – Location Dependency: Charging costs can vary depending on the station’s location.
    – Flexibility in Pricing: This approach allows us to adapt to different market conditions and operational costs in various areas.

    Two Pricing Models
    – Per kWh (Kilowatt-hour) Pricing: In some locations, pricing is based on the amount of electricity (kWh) your vehicle consumes during charging.
    – Per Minute Pricing: In other locations, charges are incurred based on the duration of the charging session (per minute).

    Pricing Information at Stations
    – Transparent Display: Pricing information is clearly displayed at each charging station location, ensuring you know the rates before starting your session.
    – EVectriFi App: The app may also provide pricing details for specific locations, offering convenience and planning ahead of your charging sessions.

    How to Determine Your Cost
    – Check the Station’s Rates: Before initiating a charging session, please check the posted rates at the station.
    – Use the App: For a more detailed breakdown and estimates, our app can be a helpful resource.


    We aim to keep our pricing competitive and fair, reflecting the costs and the value of the service we provide.

Troubleshooting And Other Questions

  • Who do I contact if I have problems with my charging station.

    For any issues with an EVectriFi Charging station, please contact EVectriFi support at or email support@evectrifi.com.

  • Am I able to keep track of the energy my station uses?

    Comprehensive Monitoring Solutions

    At EVectriFi, we provide robust tools to help you monitor and manage the energy usage of your charging stations. Here’s how you can keep track:

    Commercial Charging Stations
    – Host Network Account: After the installation of a commercial charging station, you will receive login information for your host network account.
    – Real-Time Monitoring: This account gives you full access to detailed information about your charging station, including real-time monitoring of its usage.
    – Additional Features: The host network account also offers a suite of additional features to manage and optimize your station’s performance.

    Residential Chargers
    – EVectriFi App for Monitoring: For residential charger owners, the EVectriFi app is a convenient way to track and monitor usage.
    – Usage Insights: The app provides insights into your charging patterns, energy consumption, and can help in optimizing your charging habits.

    Benefits of Monitoring
    – Energy Management: Understanding your station’s energy usage can help in efficient power management and cost savings.
    – Usage Patterns: Monitoring allows you to identify peak usage times and optimize charging schedules.
    – Maintenance Alerts: Stay informed about the health and maintenance needs of your charging station.


    Whether for commercial or residential use, EVectriFi’s monitoring tools are designed to provide you with the information you need to effectively manage your charging stations.

  • Power Cycling Electric Charging Stations?

    Power Cycling is one of the first steps to troubleshooting an EV Charging Station. This forces the station to fully reboot allowing for the software to reload.
    To do this, first locate the circuit breaker and electrical panel that is connected to the station. Then, switch of the breaker and wait for a minimum of 2 min. Next, turn the breaker on and wait for the station to reboot.
    If the issue persists, please contact customer service here.